{"id":40338,"date":"2019-06-16T14:32:48","date_gmt":"2019-06-16T19:32:48","guid":{"rendered":"https:\/\/themindunleashed.com\/?p=40338"},"modified":"2019-06-18T10:30:06","modified_gmt":"2019-06-18T15:30:06","slug":"woman-died-electricity-shut-off-107-degree-day","status":"publish","type":"post","link":"https:\/\/themindunleashed.com\/2019\/06\/woman-died-electricity-shut-off-107-degree-day.html","title":{"rendered":"72-Year Old Woman Died After Company Shut Off Electricity Over $51.84 on 107-Degree Day"},"content":{"rendered":"<p><b>(<\/b><a href=\"https:\/\/themindunleashed.com\/\"><b>TMU<\/b><\/a><b>) \u2014<\/b><span style=\"font-weight: 400;\"> Last September, Arizona Public Service (APS) <a href=\"https:\/\/www.phoenixnewtimes.com\/news\/aps-cut-power-heat-customer-dead-phoenix-summer-shutoff-11310515\" target=\"_blank\" rel=\"noopener\">shut off<\/a> Stephanie Pullman\u2019s electricity. If they hadn\u2019t, the 72-year-old very well may be alive today, according to <em>Phoenix New Times<\/em>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pullman was living in Sun City West, Arizona with her cat Cocoa when she received a letter from APS informing her that she owed the utility company $176.84. She had only five days to pay the bill before APS would disconnect her service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It was August 23, 2018 and the temperature outside was in the triple digits.<\/span><\/p>\n<figure style=\"width: 712px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/images1.phoenixnewtimes.com\/imager\/u\/blog\/11311565\/screenshot_2019-06-11_at_4.55.20_pm.png\" alt=\"\" width=\"712\" height=\"624\" \/><figcaption class=\"wp-caption-text\">APS\u2019 shutoff warning sent to Stephanie Pullman, dated August 23, 2018. Jeanine Smith<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">At the time, she was living on her Social Security income, which amounted to less than $1,000 per month. In an effort to help their mom, Pullman\u2019s children covered her bills and helped with unexpected costs when needed. For example, in April of the same year, when Pullman\u2019s air conditioner broke, her children had it repaired. Pullman\u2019s daughter, Jeanine Smith, paid the phone bill and another daughter, Chris Hotes, paid for the internet. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Pullman\u2019s final electric bill, she didn\u2019t pay her balance with APS before the deadline of August 28. But APS didn\u2019t cut her service. Instead, Pullman paid the utility company $125 on September 5, one day after she typically received her Social Security check. <\/span><\/p><div class=\"themi-content_11\" id=\"themi-3961010844\"><div id=\"ld-8755-6417\"><\/div><script>(function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:9217690065945446,size:[0, 0],id:\"ld-8755-6417\"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src=\"https:\/\/cdn2.decide.dev\/_js\/ajs.js\";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,\"script\",\"ld-ajs\");<\/script><\/div>\n<p><span style=\"font-weight: 400;\">Despite the payment, APS turn off Pullman\u2019s electricity two days later, on September 7. Records indicate local temperatures reached 105 degrees that day and a nearby town recorded a high temperature of 107.<\/span><\/p><div class=\"themi-content_15\" id=\"themi-114897595\"><a href=\"https:\/\/mailchi.mp\/themindunleashed\/subscribe\" aria-label=\"\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px.png\" alt=\"\"  srcset=\"https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px.png 1920w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-300x169.png 300w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-1024x576.png 1024w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-768x432.png 768w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-1536x864.png 1536w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-150x84.png 150w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-696x392.png 696w, https:\/\/themindunleashed.com\/wp-content\/uploads\/2025\/02\/Brown-and-White-Modern-Digital-Marketing-Course-Promo-Instagram-Post-1920-x-1080-px-1068x601.png 1068w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" width=\"1920\" height=\"1080\"   \/><\/a><\/div>\n<p><span style=\"font-weight: 400;\">The following week, Hotes called the Sun City West Posse, after becoming alarming at not having heard from her mother. The group, responsible for conducting local wellness checks, alerted the Maricopa County Sheriff&#8217;s Office. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When they entered Pullman\u2019s home that day, they found the 72-year-old woman in her bed\u2014dead. According to the coroner\u2019s report, her body was already in a state of decomposition thanks to the heat\u2014a direct result of lack of air conditioning due to no electricity. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to the medical examiner, Pullman\u2019s death was caused by &#8220;<\/span><i><span style=\"font-weight: 400;\">environmental heat exposure in setting of significant cardiovascular disease<\/span><\/i><span style=\"font-weight: 400;\">.&#8221; In short, APS caused Pullman\u2019s death.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smith maintains that her mother was unaware that her electricity was at risk of being shut off. Had Pullman mentioned it to any of her children, they would have immediately covered the bill. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">We would\u2019ve never let her power go out<\/span><\/i><span style=\"font-weight: 400;\">,\u201d Smith said. \u201c<\/span><i><span style=\"font-weight: 400;\">Never<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maricopa County began <\/span><a href=\"https:\/\/www.maricopa.gov\/1858\/Heat-Surveillance\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">tracking<\/span><\/a><span style=\"font-weight: 400;\"> heat-related deaths in 2006 and the county has seen a sharp increase over the last three years. 154 people died from heat-related causes in 2016, 179 in 2017, and 182 last year, in 2018. According to the data, 119 of those deaths were directly related to heat whereas in 63 cases heat was a contributing factor. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The data revealed something unexpected\u201440% of deaths happened indoors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The data also shows that heat-related deaths can be predicted by socioeconomic status. Maricopa County residents who are older, isolated, or more financially unstable are at greater risk, much like in many other localities across the country.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">It seems like more and more people are not able to afford to keep the air conditioning on,<\/span><\/i><span style=\"font-weight: 400;\">\u201d Dr. Vjollca Berisha, senior epidemiologist with the Maricopa County Department of Public Health, said. Berisha stresses that utility companies need to cut customers a break, especially during the peak\u2014and potentially deadly\u2014summer months.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smith last heard from her mother via email on September 5. Pullman thanked her daughter for having her phone repaired. \u201c<\/span><i><span style=\"font-weight: 400;\">The phone is fixed, thank you very much, love you, bye<\/span><\/i><span style=\"font-weight: 400;\">,\u201d the email read. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">One day earlier, Hotes spoke to her mother by phone. During that call, Pullman requested help paying for her water bill, to which Hotes replied she would. On September 7 Hotes left her mother a message telling her to keep an eye out for the money she sent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hotes never heard back from her mother and the medical examiner\u2019s report did not indicate on which day Pullman likely died.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because Pullman was $51.84 short when she paid her APS bill, her electricity was disconnected. According to the shut off warning she received, if Pullman later wished to reconnect it, which would be assumed in triple digit heat, Pullman would owe up to $135 for that service\u2014ten dollars more than she was able to pay only days prior. With those charges, outstanding balance, taxes and more, Pullman was set to owe a shocking $335.57. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The 72-year-old\u2019s final bill indicated that she owed $287.86, after her $125 payment. This bill included a \u201cfield call charge\u201d of $10.65, which was incurred on September 5. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A field call charge is incurred \u201c<\/span><i><span style=\"font-weight: 400;\">when an authorized Company representative travels to the Customer&#8217;s site to accept payment on a delinquent account, notify of service termination, make payment arrangements, or terminate the service<\/span><\/i><span style=\"font-weight: 400;\">,\u201d <\/span><a href=\"https:\/\/images.edocket.azcc.gov\/docketpdf\/0000182869.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">according to<\/span><\/a><span style=\"font-weight: 400;\"> a schedule filed with the Arizona Corporation Commission by Arizona Public Service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a representative does indeed travel to the customer\u2019s home when the charge is incurred, this means someone from APS visited Pullman\u2019s home mere days before her death, informing her face-to-face to face that her electricity was being shut off during a deadly heatwave. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">During a phone call with APS, Smith told the representative on the other end \u201c<\/span><i><span style=\"font-weight: 400;\">You ended my mom\u2019s life for $51<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following month she left a review for the utility company on the Consumer Affairs website, giving them only one star. Smith said:<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">&#8220;It\u2019s not like she didn\u2019t pay anything. She paid $125. She still had to eat. She still had to buy toilet paper. She had to pay her mortgage. The details just made me ill.\u201d<\/span><\/i><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">While there are rules in Arizona regarding when a utility can and cannot cut service, the exact circumstances are vague and unclear. And, in Stephanie Pullman\u2019s case, neither she nor APS had the necessary information anyway.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Arizona\u2019s Administrative Code, a utility cannot be disconnected if the customer can prove that \u201c<\/span><i><span style=\"font-weight: 400;\">termination would be especially dangerous<\/span><\/i><span style=\"font-weight: 400;\">\u201d to their health via medical documents. The code also indicates that service cannot be shut off <\/span><i><span style=\"font-weight: 400;\">\u201cwhere weather will be especially dangerous to health<\/span><\/i><span style=\"font-weight: 400;\">,\u201d but does not include specific weather events, temperatures, or dates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The code also indicates that service cannot be cut when <\/span><i><span style=\"font-weight: 400;\">\u201cill, elderly, or handicapped persons<\/span><\/i><span style=\"font-weight: 400;\">\u201d cannot pay their bill. The code does note that service can be cut if the customer is aware but not taking advantage of \u201c<\/span><i><span style=\"font-weight: 400;\">the availability of funds from various government and social assistance agencies of which the utility is aware<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pullman, a 72-year-old grandmother with heart disease and Type II diabetes may have qualified as \u201c<\/span><i><span style=\"font-weight: 400;\">elderly<\/span><\/i><span style=\"font-weight: 400;\">\u201d or \u201c<\/span><i><span style=\"font-weight: 400;\">ill<\/span><\/i><span style=\"font-weight: 400;\">\u201d but APS was unaware of either of these things and did not inform her of Arizona\u2019s Administrative Code, information that may have saved her life. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regardless of the information that Pullman did or did not have about how her age and health may impact the potential for shut-off, the soaring temperatures that day should have prevented APS from cutting her service. But, according to APS, temperatures of 105-107 degrees is not \u201c<\/span><i><span style=\"font-weight: 400;\">dangerous to health<\/span><\/i><span style=\"font-weight: 400;\">.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jill Hanks, a spokesperson for APS, said in an email:<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;<\/span><i><span style=\"font-weight: 400;\">APS does not disconnect service for non-payment on extreme heat days as determined by weather experts.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">We use multiple third-party weather services, including the National Weather Service, to alert us when weather conditions may be dangerous to a person&#8217;s health<\/span><\/i><span style=\"font-weight: 400;\">.&#8221;<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">In Maricopa County, where Pullman lived, the National Weather Service issues excessive heat warnings only when temperatures reach or exceed 110 degrees. Typical advice given during times of high heat include staying indoors, in air conditioning.<\/span><\/p>\n<p><a href=\"https:\/\/apps.azleg.gov\/BillStatus\/GetDocumentPdf\/465173\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Senate Bill 1542<\/span><\/a><span style=\"font-weight: 400;\"> sought to change the process by creating a law protecting residents from shutoffs during extreme weather that would cover all utility companies. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stacey Champion, local activist and author of the bill, said:<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">&#8220;<\/span><i><span style=\"font-weight: 400;\">Arizonans currently have no date- or temperature-based protection for utility shutoffs during extreme heat or cold, and this needs to be viewed as the public health crisis it is<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Adding, &#8220;<\/span><i><span style=\"font-weight: 400;\">It is literally a matter of life or death<\/span><\/i><span style=\"font-weight: 400;\">.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><i><span style=\"font-weight: 400;\">Phoenix New Times, <\/span><\/i><span style=\"font-weight: 400;\">the bill, \u201c<\/span><i><span style=\"font-weight: 400;\">would have barred utilities in Arizona from disconnecting service when outside temperatures were forecast to fall below 32 degrees Fahrenheit or exceed 90 degrees. It also stipulated that utilities had to make &#8220;reasonable payment arrangements&#8221; with a customer before cutting service; if the customer didn&#8217;t honor that arrangement, then the utility could disconnect service only when temperatures were above 32 degrees or below 90, depending on the season.\u201d<\/span><\/i><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">It also would have unconditionally prohibited utilities from disconnecting service to a person or family if their household income fell below 200 percent of the federal poverty line and they made a minimum payment, or if an elderly person, pregnant person, child under the age of 5, or person on life support lived in the home. The bill also contained other stipulations aimed at protecting people with low incomes from being disconnected<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">But the bill never made it out of committee.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smith maintains that if her mother had been aware that her electricity was at risk of being cut off, she would have asked family for help. Of Arizona Public Service, Smith said she didn\u2019t want to talk to them again.<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cThere\u2019s nothing they can do or say to change it. I just want policy change<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">APS began a temporary suspension of all disconnections for customers that are behind on their bills on Wednesday, saying they would take a step back and rethink their shutoff practices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For now, the suspension is indefinite. APS claims to already have been re-evaluating shutoff policy, but hearing of Pullman\u2019s case &#8220;<\/span><i><span style=\"font-weight: 400;\">factored into our decision to put that into effect<\/span><\/i><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">By <\/span><\/i><a href=\"https:\/\/themindunleashed.com\/author\/emmafiala\"><i><span style=\"font-weight: 400;\">Emma Fiala<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> | <\/span><\/i><a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Creative Commons<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> | <\/span><\/i><a href=\"https:\/\/themindunleashed.com\/2019\/06\/woman-died-electricity-shut-off-107-degree-day.html\" target=\"_blank\" rel=\"noopener noreferrer\"><i><span style=\"font-weight: 400;\">TheMindUnleashed.com<\/span><\/i><\/a><\/p>\n<div class=\"themi-after-content_2\" id=\"themi-2677059951\"><div data-type=\"_mgwidget\" data-widget-id=\"1747048\"> \r\n <\/div> \r\n <script>(function(w,q){w[q]=w[q]||[];w[q].push([\"_mgc.load\"])})(window,\"_mgq\"); \r\n <\/script> \r\n <\/div>","protected":false},"excerpt":{"rendered":"<p>Last September, Arizona Public Service shut off 72-year-old Stephanie Pullman\u2019s electricity. If they hadn\u2019t, she very well may be alive today.<\/p>\n","protected":false},"author":40981,"featured_media":40398,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":{"0":"post-40338","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news"},"_links":{"self":[{"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/posts\/40338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/users\/40981"}],"replies":[{"embeddable":true,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/comments?post=40338"}],"version-history":[{"count":16,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/posts\/40338\/revisions"}],"predecessor-version":[{"id":40399,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/posts\/40338\/revisions\/40399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/media\/40398"}],"wp:attachment":[{"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/media?parent=40338"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/categories?post=40338"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/themindunleashed.com\/wp-json\/wp\/v2\/tags?post=40338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}